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Professional Development

How Did We Get From Membership Secretary to Membership Director?

Based on the differences in definitions and responsibilities for secretary and director, one would conclude that the Membership Professional position has evolved. If Membership is the lifeline to a club – then what is the value of the Membership Director to the club?

Member Relations

Changing Things Up In 2020

One of my favorite things about starting a new year is the opportunity to change things up. PCMA members have consistently expressed difficulty engaging board and committee members. In response, we thought we would share an idea for an exercise in promoting synergy to assist in getting everyone on the same page as you begin the new year...

Communications & Technology

Experience Age Trend Facing Private Clubs In The New Year

The coming year promises to be particularly pivotal. Perhaps it’s because it’s the beginning of a new decade, or maybe it’s because changes have been simmering to a slow boil. Whatever the reason, 2020 will have a profound effect on the club industry...

Professional Development

A Gratitude Exercise

The recent Canadian Chapter of PCMA agenda featured a contribution from life coach, Kevin MacDonald. During this talk, Kevin shared the importance of making every day a great one and here is a summary of my favorite takeaway…Gratitude and making every day a great day.

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Capital Improvement Communications

During our annual conference round table discussions attendees shared on the significance of communication during capital improvement project planning. While listening to the experiences being shared a few pieces of the puzzle stood out as being tremendously valuable.